Subject: Tech Support Candidate - Rakesh Chowdhary
From: Rakesh Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 04:08:19 -0400

Tech Support
Test

Name

Rakesh
Chowdhary

E-mail

[email-masked]

Phone Number

(91232) 94716

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

AURANGABAD

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

OYO

Sr support Executive

june 2020

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The very first I would check the same website
working in another browser or not if the issue persists in another browser and
another website working fine then it might cause a website issue so will work on
that accordingly.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

turn on
Bluetooth on both devices then find the Bluetooth device from the mobile phone
and once it finds the device then we will pair it.

What according to
you makes you a good candidate for customer service or technical support
job?

be polite and always use a low voice of tune. Listen,
customers attentively and apologize for the issue that they have.

On a
scale of 1 - 5 please rate your fluency in spoken English

4