Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 04:00:40 -0400

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (05688) 9818440650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 66 Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer Noida | CSA | October 2020 | 25.7 inhand
Previous Employer 2 | Concentrix Noida | CSA | August 2018 | 17.5 inhand

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly. I will reload that website and diagnose connection problems. I will disconnect and reconnect the internet again. I will refresh the webpage so that it will open again and if the problem persists again, then i will restart my computer. If there is some different error code, then i will take the screenshot of that error code and contact the customer support of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to on the bluetooth in the mobile phone.
We have to on the power button of the bluetooth speaker.
Then we have to pair the devices so that both devices are connected.
After connecting the device, then we can play any songs.

What according to you makes you a good candidate for customer service or technical support job? | Good candidate is that who helps the customer by putting his problem into his soul of the shoes. He should help the customer so that he will be happy and become the oldest customer for the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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