Subject: Tech Support Candidate - Harsh Keshvam Dixit
From: Harsh Keshvam Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 03:56:49 -0400

| | Tech Support Test

Name | Harsh Keshvam Dixit
E-mail | [email-masked]
Phone Number | (+91) 7985463484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Black bick | Sr. Exicutive | Working | 21500
Previous Employer 1 | Lenskart solutions | Exicutive | 7 may 2021 | 20000
Previous Employer 2 | Jindal ontellicom | Customer care exicutive | 1 sec 2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the error is due to network then I will check the my network connection after that I will check the website that I have given right spell or not and if the issue remains then I will restart the Pc and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on speaker then selxt the blutooth mode after then on blutooth on phone search for the speaker with name and select the speker and enter pass code 0000 (default ) sir now I can use as it has been connected.

What according to you makes you a good candidate for customer service or technical support job? | Actually because of my previous experience I ahve worked as customer dleight associate and also as a sales associate so I have the skills to put my slef in customer shoes and uderstand the issue he is facing and after then take responsibility and give him best resolutions if possible so according to me If I am a good listener and also have the conceiving power then I will give best reponse .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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