Subject: English Language Test - Deepak Shriwastri
From: Deepak Shriwastri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 03:25:44 -0400

| | Foreign Language Screening Test

Name | Deepak Shriwastri    /  (91) 7089136656    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear costumer,

As we have checked the handbag you ordered, we have dispatched it on the same day as mentioned by the courier, is not delivered to you due to your wrong address,

please You give us your correct address so that we can get the product delivered to you as soon as possible

Sorry for the inconvenience

Thanks you for ordering
Deepak Shriwastri

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear costumer,

As we have checked you have ordered a TV cabinet, you are being told that it has a lot of scratches, then we request you to send the photos to so that we can take the request for replacement order for you

Sorry for inconvenience

Thank you
Deepak Shriwastri

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