Subject: English Language Test - Rishabh Goel
From: Rishabh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 03:10:21 -0400

| | Foreign Language Screening Test

Name | Rishabh Goel    /  (91) 8860807813    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir

Good Evening

Hope you're doing good and safe!

Thank you for contacting us. As i see your concern that your order is not receive. we handover your order to the courier company on the same day when you placed the order. According to the courier company the address provide by your side was wrong. Please provide the correct address so the courier company delivered your order on time.

Is their any other help you want regarding your order or any other thing please fill free to contact

sincerely

Rishabh Goel
Sr. executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Good Morning

Hope you're doing good and safe!

Thank you for purchasing from Homebox. Sorry For the inconvenience. As i see your concern i forward your request to the senior authority. In Next 24hrs your issued would be resolved.

Is their any other help you want regarding your order or any other thing please fill free to contact

sincerely

Rishabh Goel
Sr. executive

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