Subject: English Language Test - Preet Pandey
From: Preet Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 03:01:15 -0400

| | Foreign Language Screening Test

Name | Preet Pandey    /  (91) 6388200029    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,

We are glad to inform you that you have shown interest in our website and have ordered hand bag.
I would request you to kindly share correct address with pincode so that we can contact you and get your courier delivered easily.
Thanks for choosing our website.
Kindly contact us for any further assistance.

Yours faithfully,
Customer Support Associate

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We would like to inform you that you have shown interest in our website and purchased TV Cabinet.
We regret for the inconvenience caused to you.
For return/ replacement policy, you are required to visit on our website:
babyshop.com
Thanks for choosing our website. Kindly contact us for any further assistance.

Yours faithfully,
Customer Support Associate

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