Subject: English Language Test - Kamlesh Singh
From: Kamlesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 02:46:35 -0400

| | Foreign Language Screening Test

Name | Kamlesh Singh    /  (201301) 8810252053    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
Greetings!!
I hope you will be fine, I would like to apologize to you for delaying the delivery of your bag first.and I want inform to you givin comunication address was wrong, that's reason for delayed your order. So please now provide me clear address..

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Greeting!!
I would like to apologize for this, and I inform to you firs you visit your previous E-commerce company and understand terms of conditions.

Thsnks

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