Subject: Tech Support Candidate - Shashi Kumar Patel Shashi
From: Shashi Kumar Patel Shashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 02:40:24 -0400

Tech Support
Test

Name

Shashi
Kumar Patel Shashi

E-mail

[email-masked]

Phone Number

(+91) 8210933038

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP
Internet, mail client, printer

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Vmak research and Pvt
Ltd

Technical support executive

04/05/2021

25000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

It totally depends on error. Firstly I'll try to
open other websites. And if that will work then might be website is down. It
could be a proxy error, firewall error.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on BT
speaker bluetooth

Turn on mobile BT

Search for speaker

Click on pair

Connected successfully

What according to you makes you a
good candidate for customer service or technical support job?

Customer handling

Problem solving

On a scale of 1 - 5 please rate your fluency in
spoken English

4