Subject: English Language Test - Anam Hashmi
From: Anam Hashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 02:29:09 -0400

| | Foreign Language Screening Test

Name | Anam Hashmi    /  (91) 8433017764    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are extremely sorry for the inconvinience. you will get your query resolved as soon as possible. We request you to kindly update your delivery address and pincode for the same.

thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are extremely sorry for the inconvinience. We will try our best to resolve your issue as soon as possible.I have already forwarded your return request.This process might take 3-4 working days. Hopefully it will be resolved soon.

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