Subject: Tech Support Candidate - Akash Mishra
From: Akash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 02:21:52 -0400

| | Tech Support Test

Name | Akash Mishra
E-mail | [email-masked]
Phone Number | (+91) 8506827481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Technical Associate | 10oct | 21000
Previous Employer 1 | Infiniminds | Desktop support l2 | 1dec 2020 | 12000
Previous Employer 2 | Risetech solutions | Desktop support l1 | 8aug 2018 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check is the internet is connected not not properly
Then I check which type of error as every error is different and according to that I perform specific measure
Then I try to open again and also in different browser
Then I check the spelling and also try by restarting the machine
Then I check is the ndtv is allowed in office network or not
And then I check is the ndtv site is down and experiencing heavy traffics and

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the speaker and when the speaker bluetooth is in pairing mode

I open my mobile phone bluetooth setting and search for the device name and click on connect and then allow the paring

What according to you makes you a good candidate for customer service or technical support job?

I have handled International User and experience in user handling and ticket management

Worked as Global service Desk

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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