Subject: Tech Support Candidate - Rohit Gautam
From: Rohit Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 14:12:05 -0400

| | Tech Support Test

Name | Rohit Gautam
E-mail | [email-masked]
Phone Number | (+91) 9716760137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MAYUR VIHAR PHASE -3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr Customer Associate | Still Working | 33000
Previous Employer 1 | Cogent E services | customer Delight Associate | 07/10/2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can try with https://www.ndtv.com
We can try with clearing all past history of the browser we are using.
Clearing cookies and caches of the browser.
We can also try opening the site in different browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Speaker, turn on Bluetooth to visible.
Scroll down notification bar on home page of mobile, long press on Bluetooth icon to go to Bluetooth settings, turn on Bluetooth, search for Speaker Bluetooth name, once you find Bluetooth name click on it to connect, it may also ask to enter default  security pin (1111,0000).
You can now play music on speaker and enjoy :)

What according to you makes you a good candidate for customer service or technical support job?

I am best suited for this job because I have domestic and international experience in customer service. At both the places I have learned not only to provide resolution to customers, however, with resolution we can also enhance customer experience by checking their account details, asking for any extra help and providing value add to their services by pitching right set of options according to their need.
We do not have to assume or directly provide incorrect resolution instead we can ask probing question to know exact issue of customer and then provide correct resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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