Subject: Tech Support Candidate - Abhishek Shukla
From: Abhishek Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 06:40:02 -0400

Tech Support
Test

Name

Abhishek
Shukla

E-mail

[email-masked]

Phone Number

(91) 7838933552

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra

Sr. Associate

Currently working

35000

Previous Employer 1

Exl pvt. Ltd.

Sr. Associate

27
January 2021

30000

Previous Employer 2

Techmahindra

CSE

30 march
2019

25000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

It's a very common error ancounter a lot of time
to resolve this issue we need to follow the step mentioned below.

Step 1 - check the internet connection.

Step 2 - if internet is connected then try to open the same website using
different browser.

Step 3 - clear all browsing data such as (cookies,cache,history)

Step 4 - close the browser and reopen it and try to search for the same
website.

Note- these are the common trouble shoot Step which we have to follow while
facing this kind of error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 - turn on the Bluetooth device.

Step 2 - click settings icon on your phone.

Step 3 - click Bluetooth icon

Step 4 - turn on the Bluetooth on phone.

Step 5- select the speaker device name to pair it with the phone.

Step 6- after selecting the device name speaker is ready to use with
phone.

What according to you makes you a good candidate
for customer service or technical support job?

In
service industry apologies are mandatory thing to retain the customer and as I
was working for the technical support we need comunicate with the customer using
simple language and try to empathize the customer for the trouble he is facing
and need to ask the customer for open ended question so that we h good clearance
for the troubleshoot.

On a scale of 1 - 5 please rate your fluency in
spoken English

5