Subject: Re: Tech Support Candidate - Pooja Sisodiya
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>, Darpan Arora <[email-masked]>
Date: Fri, 13 Aug 2021 03:25:41 -0700 (MST)

Hi All, 

I spoke to her now. 

However, she is not a good candidate for EPOS. 

English - Lots of grammatical mistakes. The major issue is with tenses. Everything works in the present or present continuous tense. 
Tech - She cannot think out of the box. Incorrect troubleshooting was provided. When asked for more details or to explain with examples she gave incorrect examples. Not sure if she was unable to express herself. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Friday, August 13, 2021 3:14:19 PM 
Subject: Re: Tech Support Candidate - Pooja Sisodiya 

HI All, 

Unable to call this lady as her phone is out of the Network area. 

Will try again later. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Friday, August 13, 2021 12:12:02 PM 
Subject: Fwd: Tech Support Candidate - Pooja Sisodiya 

Hi Pritish, 

Please interview her for EPOS on priority. Please do not take Darpan's name anywhere during the interview. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 12, 2021, at 7:37 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

This candidate has been referred by Darpan, We can't front face Darpan for her next round, we can't even tell her that Darpan has referred her.( We can discuss the story over the call). So I would suggest you to check her test and proceed further. She is having total 10 years of experience. and worked with top brands like HCL, Teleperformance, Convergys etc. and all in tech support. right now she is not working. she can start immediately. Her last salary was 28000/-Expecting hike on it. 
I am referring her for EPOS. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 12, 2021, at 5:06 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Pooja Sisodiya 
E-mail 	[email-masked] 
Phone Number 	(+91) 8851342454 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Mayur vihar Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HIMS 	IT- coordinator 	22/03/21 	28000 
Previous Employer 1 	Convergys 	Sr. support executive 	03/01/18 	24000 
Previous Employer 2 	Trimax IT infrastructure Ltd. 	Helpdesk coordinator cum analyst 	14/05/14 	18400 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Need to check the browser and internet setting that if the internet setting has properly done or not? Also try to access the website in alternate browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all put on the bluetooth mode and then switch on the speaker and press the bluetooth for 30 seconds and when searching will complete then click on device pairing option and select the bluetooth device and wait for connect option and then click on connect. 
What according to you makes you a good candidate for customer service or technical support job? 	By being punctual and sincere I am finish the work given to me on time and try my best to fulfil all needs of resolve technical issues from me. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5