Subject: Re: Tech Support Candidate - Zahib Khan
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>, Darpan Arora <[email-masked]>
Date: Fri, 13 Aug 2021 02:37:31 -0700 (MST)

Hi All, 

PFB the feedback. 

English is good. Pronunciation is fine. He is confident when speaking. 
Tech - He is trainable. Thinks before speaking. Knowledge about audio products is average. He knows more of the networking stuff. 

He is good to go for the next round or selection. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Friday, August 13, 2021 12:48:42 PM 
Subject: Fwd: Tech Support Candidate - Zahib Khan 

Hi Please, 

Please check the test and interview him for EPOS, If the test is satisfactory. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 13, 2021, at 12:09 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

Darpan has approved this candidate for EPOS both in terms of technical and english both. 
He is having total 4+ years of experience. And worked with top brands like CISCO and FIS. 
Currently he is not working anywhere. Can join immediately. 
His last salary was37k 
EXPECTING HIKE ON IT 
Please suggest the next step. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 12, 2021, at 4:50 PM, HR Livesalesman <[email-masked]> wrote: 

	
Hi Darpan, 

Please check him for Tech support 

	

			Tech Support Test 
		
	Name 	Zahib Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7780831618 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	South Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Altran technologies 	Cisco tac engineer 	03/03/2021 	26000 
Previous Employer 1 	Fis global 	Network support Engineer 	01/10/2019 	19000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1 : Check if I have entered the right url. 
Step 2 : Enter ndtv in Google to check internet connectivity. 
Step 3 : Check if the laptop is connected to wifi or lan. 
Step 4 : Open cmd and type ping 8.8.8.8 to check network connectivity. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 : Navigate to bluetooth icon to turn on the bluetooth. 
Step 2 : Long press the bluetooth icon to open the bluetooth settings . 
Step 3 : See the list of Available device and find ur device. 
Step 4: Click on your device and it should start pairing with your speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	Looking at my experience of 4+ years in customer service environment.Where I gained experience to work with the customer over calls and emails and setting up meetings.Giving proper resolutions. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5