Subject: Fwd: Tech Support Candidate - Ashish Wadhwa
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Fri, 13 Aug 2021 00:21:56 -0700 (MST)

Hi Pritish, 

Please check the test for EPOS if its good then please interview 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 11, 2021, at 6:01 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ashish Wadhwa 
E-mail 	[email-masked] 
Phone Number 	(91) 9872516762 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Kota Rajasthan 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Teleperformance 	Technical support 	5 March 2018 	25000 
Previous Employer 2 	Go insta solution 	Sales executive 	July2021 	27000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First of all I’ll check my Internet connectivity. 
2. I’ll clear my advance history of the browser I’m using. 
3. I’ll clear the cache on the browser. 
4. Now I’ll restart my browser. 
5. Now I’d try it again to open the website. (www.ndtv.com) 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Start the Bluetooth device. 
2. Open the Bluetooth settings on your phone and click on search device if not paired. 
3. Pair your device with the Bluetooth name. 
4. Once connected you can see the device as paired or connected under the Bluetooth settings of your phone next to the device name you’ve connected. 
What according to you makes you a good candidate for customer service or technical support job? 	Patience 
Empathie 
Good listening skills 
Great communication skills 
Knowledge of the product to support 
On a scale of 1 - 5 please rate your fluency in spoken English 	4