Subject: English Language Test - Sushil Chauhan
From: Sushil Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 01:28:10 -0400

Foreign Language
Screening Test

Name

Sushil
Chauhan    /  (91) 9882222708    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We will greet the customer andinform the customer, that the
courier person trying to reach you, your given address is incorrect. Kindly
update us with the address to proceed the delivery. And also an alternative
number to call before delivery.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

We will greet the customer and give him a trust that our team
will replace the order as per the time mentioned in the policy. Will ask
customer to sumit all the details product details and pictures. Tell him to
submit all the detail and pack the product the way it was packed with bills and
other carried documents.