Subject: Tech Support Candidate - Jitender Arora
From: Jitender Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 17:28:28 -0400

Tech Support
Test

Name

Jitender
Arora

E-mail

[email-masked]

Phone Number

(91) 9711820667

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rohini

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Raksh compusoft pvt ltd.

sales and support
executive

feb 26

40500

Previous Employer 1

Indiamart intermash pvt
ltd

sales executive

december 2017

23000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will go ahead and check the
internet is working fine or not, in order to check that i will try to open a
different website and it depends what kind of error is there like internet
conection or website is down will troubleshoot accordingly.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.will turn on bluetooth device and will make sure it is ready
to pair.

2.will turn on bluetooth in mobile and will search for the bluetooth device.

3.The next is to select the bluetooth device from the list of available devices
and connect it by clicking on it.

4.If we are connecting it for the first time it will ask for an option that is
pair device then we need to click on yes option and it will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Well
according to me the job of an technical support agent requires a lot of patience
because mostly the customer who calls for the support are frustrated because
they were unable to solve that problem by their own.So the best way is to listen
to customers problem carefully n calm down the customer and should sound soft
over the call to the customers.

On a scale of 1 - 5 please rate your
fluency in spoken English

5