Subject: Tech Support Candidate - Goutam Sarkar
From: Goutam Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 14:03:23 -0400

| | Tech Support Test

Name | Goutam Sarkar
E-mail | [email-masked]
Phone Number | (+91) 7005016465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agartala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Application Support Engineer | 0 | 18,260
Previous Employer 1 | Vivekananda acedamy | Production Support | 15th Feb 2018 | 10,000
Previous Employer 2 | Symphony Teleca | Application Support | 8th April 2013 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At 1st I'll check my pc Internet connection, is it access or not, if yes then check the date and time. then try it on another browser the website is open or not. if not then check my antivirus also is it blocking or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | at 1st on the bluetooth speaker then on bluetooth, then on mobile bluetooth, then search bluetooth speaker with brand name then connect.
What according to you makes you a good candidate for customer service or technical support job? | Listen carefully the customer problem/Issue first without saying any thing in between when they talk.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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