Subject: English Language Test - Mays Yehia
From: Mays Yehia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 13:34:55 -0400

Foreign Language
Screening Test

Name

Mays
Yehia    /  (991) 7710455938    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi dear customer,

Thank you for contacting us,

We are sorry for the delay.

Regarding the order 123456, We would like to inform you that as per our courier
partner they tried to deliver the order but it seems the the address provided
while placing the order is incorrect, So we request to please provide the
correct address in order to share the same with the concerned team so they can
do the needful and deliver your order the soonest.

We appreciate your understanding and cooperation.

Regards

The support team.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi dear
customer,

Thank you for shopping with us.

We apologize for the inconvenience you have faced in you purchase.

We request you to please share with us photos showing the damage in the item so
we can forward the same to our concerned team in order to assist you in the best
way possible.

Thank you for your understanding and cooperation.

Regards

The support team