Subject: Tech Support Candidate - ankit negi
From: ankit negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 11:54:14 -0400

| | Tech Support Test

Name | ankit negi
E-mail | [email-masked]
Phone Number | (91) 7457010553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Advisor | 5 Feb | 5 L
Previous Employer 1 | Ingram Micro | Technical Associate | 2 Jan | 3.5L
Previous Employer 2 | PC Panda | Technical Expert | 18 October | 3 L

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

!. We will get to know the exact error accordingly we will perform the next steps.
2. We will check the internet connectivity, we will use ping to google.com to know the internet connectivity.
3. If ping does not work we will troubleshoot internet connectivity issue
4. We can use the ip address of ndtv.com and use it in safe mode with cmd prompt

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We will open Bluetooth in mobile phone.
2. We will switch ion the Bluetooth in speaker.
3. We wil pair t both the devices
4. Once gets connected it will play

What according to you makes you a good candidate for customer service or technical support job?

1. Good understanding of English
2. Able to listening to the problem of the customer
3. Showing empathy to the customer if the customer is dissatisfied
4. Giving hope to the customer that we will resolve the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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