Subject: Tech Support Candidate - Pooja Sisodiya
From: Pooja Sisodiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 07:36:00 -0400

Tech Support
Test

Name

Pooja
Sisodiya

E-mail

[email-masked]

Phone Number

(+91) 8851342454

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Mayur vihar Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Linux
Networking
- basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HIMS

IT- coordinator

22/03/21

28000

Previous Employer 1

Convergys

Sr. support
executive

03/01/18

24000

Previous Employer 2

Trimax IT infrastructure
Ltd.

Helpdesk coordinator cum analyst

14/05/14

18400

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Need to
check the browser and internet setting that if the internet setting has properly
done or not? Also try to access the website in alternate browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all put on the bluetooth mode and then
switch on the speaker and press the bluetooth for 30 seconds and when searching
will complete then click on device pairing option and select the bluetooth
device and wait for connect option and then click on connect.

What
according to you makes you a good candidate for customer service or technical
support job?

By being punctual and sincere I am finish the
work given to me on time and try my best to fulfil all needs of resolve
technical issues from me.

On a scale of 1 - 5 please rate your
fluency in spoken English

5