Subject: Re: Tech Support Candidate - Dheeraj kumar Jha
From: Darpan Arora <[email-masked]>
To: HR <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 12 Aug 2021 04:33:51 -0700 (MST)

Hi Harpreet, 

Grammatical mistakes, past & present tense issue. 

From: "HR" <[email-masked]> 
To: "Darpan Arora" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, August 11, 2021 8:14:50 PM 
Subject: Fwd: Tech Support Candidate - Dheeraj kumar Jha 

Hi Darpan, 

Please check there spoken, written english and technical knowledge. As per the requirement told to you by Deeksha Ma'am. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 11, 2021, at 12:57 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

I have shortlisted him for EPOS. He is having total 4+ years of experience in BPO Industry. Earlier he was associated with a telecom tech support. then after that he joined Accenture as a tech support executive for Google. He is an immediate joiner he is not working currently. He left Accenture in Feb 2021. because the process was shifting to Hyderabad and after that his whole family got infected with covid so he was unable to join anywhere. Now he is proactively looking for the job. 
His last salary was 33.5k and now he is expecting upto 40k. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Feb 6, 2021, at 5:52 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Dheeraj kumar Jha 
E-mail 	[email-masked] 
Phone Number 	(91) 9716386457 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Paschim vihar 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Hardware trouble shooting 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Technical support agent 	1 Feb 2021 	35000 
Previous Employer 1 	Omniglobe international 	Telecom anaylst 	6 Aug 2018 	25000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.In the above case first we need to check the internet connection is enabled or connected. 
2. We will clear the cache of the browser. 
3. We can check and erase the other website and applications running in background. 
4.We can also check is this same issue persists in other browser. 
5. We can check after restarting the system and router as well. 
6.After applying all the steps we can check the further options. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Open the Bluetooth in the device. 
2.Open the Bluetooth enabled device. 
3.Click on search new devices in Bluetooth option. 
4.Mobile phone will show the name of the active device. 
5 .Tap on pair option for connecting Bluetooth device. 

What according to you makes you a good candidate for customer service or technical support job? 	I believe in customer satisfaction and provide end to end support to the customer for resolving the issue. 
I believe logical steps needs to perform first so that issue can be resolve. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5