Subject: Fwd: Tech Support Candidate - Zahib Khan
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 12 Aug 2021 04:20:41 -0700 (MST)

Hi Darpan, 

Please check him for Tech support 

	

			Tech Support Test 
		
	Name 	Zahib Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7780831618 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	South Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Altran technologies 	Cisco tac engineer 	03/03/2021 	26000 
Previous Employer 1 	Fis global 	Network support Engineer 	01/10/2019 	19000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1 : Check if I have entered the right url. 
Step 2 : Enter ndtv in Google to check internet connectivity. 
Step 3 : Check if the laptop is connected to wifi or lan. 
Step 4 : Open cmd and type ping 8.8.8.8 to check network connectivity. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 : Navigate to bluetooth icon to turn on the bluetooth. 
Step 2 : Long press the bluetooth icon to open the bluetooth settings . 
Step 3 : See the list of Available device and find ur device. 
Step 4: Click on your device and it should start pairing with your speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	Looking at my experience of 4+ years in customer service environment.Where I gained experience to work with the customer over calls and emails and setting up meetings.Giving proper resolutions. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5