Subject: Arabic Language Test - Mohamad Al hamid
From: Mohamad Al hamid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 05:54:32 -0400

Foreign Language
Screening Test

Name

Mohamad Al
hamid     /  (0091) 7680900946    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi dear customer

Please accept our apology for the inconveniences caused to you and not meet your
expectations from our customer care team.

With reference to your order #9643039489. We would like to inform you that we
have already raised a exchange request for the wrong item that you have
received. Our courier partner we collect the item and handover the correct one
within 1-2 days.

Thank you for your patience and cooperation with us

Thanks and regards

Baby shop team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Dear
customer

Please accept our sincere apology for thr inconvenience caused to you.

We would like to inform you that will take your feedback seriously and will take
the necessary action against the courier guy and review your complaint with
policy and replacement department

With reference to your order #9643039489. We have already raise a request to the
relevant team to deliver your order on priority basis, please allow us 24 hours
to get back to you and deliver the order.

We thenk you for your understanding and patience

Thanks and regards

BABYSHOP TEAM