Subject: Tech Support Candidate - Harpreet Singh Bali
From: Harpreet Singh Bali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 04:22:32 -0400

| | Tech Support Test

Name | Harpreet Singh Bali
E-mail | [email-masked]
Phone Number | (91) 9622349705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar J&K
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | M&S Consultants | Associate Software Engineer | 22 June 2021 | 32000
Previous Employer 2 | Netplus Broadband Services | Assistant manager-Technical | 30th April | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps
1. Make sure that the computer is connected to the internet
2. If it is connected try to open another website on your browser
3.if another website opens then try to change the browser and open the website which gave an error
4. try to open the same website on a different computer with a different ISP
5. if the website opens then you should raise an issue with your ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker with a mobile phone.

1. Go to the settings
2. Tap the Bluetooth option and turn on the Bluetooth on the mobile phone
3.When turning on a list of Bluetooth devices appear on the Screen.
4.If the name of the speaker is not displayed then try to press the button on the speaker which makes it discoverable.
5. When the speaker name is displayed and then tap on the name of the speaker and make it pair with the phone.
6 Then the speaker is connected successfully to the phone

What according to you makes you a good candidate for customer service or technical support job?

1.He/she has to be very polite with the customer
2. Empathise to the customer who is problem
3. Try to resolve customer queries in the given time which they commit to the customer.
4. Always be in a happy and cheerful mood while communicating with the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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