Subject: Arabic Language Test - ayoub almamo
From: ayoub almamo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 11:02:31 -0400

Foreign Language
Screening Test

Name

ayoub
almamo    /  (0091) 8217704901    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello dear customer

We apologize for the inconvenience caused to you and the failure to meet your
expectations from our customer service team.

. We would like to inform you that we have already submitted a request to
replace your address . Our delivery partner assembles the item and delivers the
correct product within 1-2 days.

Thank you for your patience and cooperation with us

مرحبا عزيزي العميل

نأسف للإزعاج الذي لحق بك وعدم تلبية توقعاتك
من فريق خدمة العملاء لدينا.

. نود إبلاغك بأننا قد قدمنا ​​بالفعل طلبًا
لاستبدال عنوانك. يقوم شريك التوصيل لدينا
بتجميع العنصر وتسليم المنتج الصحيح في غضون
يوم إلى يومين.

نشكرك على سعة صدرك وتعاونك معنا

شكرا مع تحياتي

thanks with my regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Dear
customer Abdul

Please accept our sincere apology for the inconvenience caused to you.

We would like to inform you that will take your feedback seriously and will take
the necessary action against the courier guy.

We have already raise a request to the relevant team to deliver your order on
priority basis, please allow us 24 hours to get back to you and deliver the
order.

We thank you for your understanding and patience

Thanks and regards

مرحبا عزيزي العميل عبدالله

تفضل بقبول اعتذارنا الصادق عن الإزعاج الذي
سببته لك.

نود إبلاغك بأننا سوف نأخذ ملاحظاتك على محمل
الجد وسوف نتخذ الإجراء اللازم ضد ساعي
البريد.

لقد قدمنا ​​بالفعل طلبًا إلى الفريق المعني
لتسليم طلبك على أساس الأولوية ، يرجى السماح
لنا 24 ساعة للرد عليك وتسليم الطلب.

نشكرك على تفهمك وصبرك

شكرا مع تحياتي