Subject: Tech Support Candidate - Sushil Kumar
From: Sushil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 10:57:54 -0400

Tech Support
Test

Name

Sushil
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7990062445

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Surat

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
VMware

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aether Industries Limited

System Admin

NA

33100

Previous Employer 1

Magnitude Software

Technical
Consultant

May 28 2021

30000

Previous Employer 2

Om Infotech

Network
Engineer

April 2019

25000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1-I will check the local network connection to
make sure the local network working ok and the gateway is reachable.

2-Test connect (ping) to make sure to gateway.

3-Check if the internet connection ok by pinging google to other gateways.

4-Clear browser cookie/chache/history.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

-Power on
Bluetooth device.

-enable Bluetooth in mobile and select speaker Bluetooth from the list in the
mobile.

-Pare Bluetooth, and it will be connected.

What according to
you makes you a good candidate for customer service or technical support
job?

I have more than 6 years of experience in the IT field
network, Server, and Virtualization, and it will help me to complete work in
time.

Since I have multiple technology knowledge so I can understand the problem and
can take action to solve the problem.

On a scale of 1 - 5
please rate your fluency in spoken English

3