Subject: Fwd: Tech Support Candidate - Amrit Prasoon
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 11 Aug 2021 07:46:11 -0700 (MST)

Hi Darpan, 

Please check him too as per the requirement of technical support. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 11, 2021, at 7:33 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

Please check him for EPOS. He is having total 12 years of experience in International tech support. Earlier he was in Vergin Media for 6 years then he joined tech mahindra for another 6 years and after Tech mahindra he joined I energizer also but that was only for 9 months and was not for a technical process. He was not getting any job so he have to join I Energizer. But right now he is not working anywhere. 
His last salary was 44000/-, but in I Energizer it was 40k. So he is ok to work in 40k now 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 11, 2021, at 2:06 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Amrit Prasoon 
E-mail 	[email-masked] 
Phone Number 	(0120) 9540040408 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida Sector 62 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	DIN Engineering Services 	Sr Technical Consultant 	06/10/2020 	44000 
Previous Employer 2 	Tech Mahindra 	Sr Tech Support Engineer 	24/8/2014 	25000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Verify the web address 
2. verify the network connection 
3. verify the browser proxy settings 
4. check the IP address 
5. try and ping the dns address 
6. try and ping the internet ie. google.com 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. turn on bluetooth on both the devices. 
2. search for the speaker name in the list of available devices. 
3. select and connect to the correct device. 
What according to you makes you a good candidate for customer service or technical support job? 	I have good technical knowledge to handle the technical issues. with my experience and resourcefulness i can handle most difficult issues easily. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5