Subject: Tech Support Candidate - Ashish Wadhwa
From: Ashish Wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 08:31:36 -0400

Tech Support
Test

Name

Ashish
Wadhwa

E-mail

[email-masked]

Phone Number

(91) 9872516762

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kota Rajasthan

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance

Technical
support

5 March 2018

25000

Previous Employer 2

Go insta solution

Sales executive

July2021

27000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.First
of all I’ll check my Internet connectivity.

2. I’ll clear my advance history of the browser I’m using.

3. I’ll clear the cache on the browser.

4. Now I’ll restart my browser.

5. Now I’d try it again to open the website. (www.ndtv.com)

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start the Bluetooth device.

2. Open the Bluetooth settings on your phone and click on search device if not
paired.

3. Pair your device with the Bluetooth name.

4. Once connected you can see the device as paired or connected under the
Bluetooth settings of your phone next to the device name you’ve
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Patience

Empathie

Good listening skills

Great communication skills

Knowledge of the product to support

On a scale of 1 - 5
please rate your fluency in spoken English

4