Subject: Tech Support Candidate - Sunil Pathak
From: Sunil Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 03:28:05 -0400

| | Tech Support Test

Name | Sunil Pathak
E-mail | [email-masked]
Phone Number | (+91) 9911330365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Other

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxbupa health insurance company LTD | Executive | Working | 300000
Previous Employer 1 | Cms it services Pvt ltd | Sr desktop engineer | 30 july | 220000
Previous Employer 2 | Futuresoft | Desk top support | 2018 nov | 150000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all needs to check internet is working or not.
If internet is working then needs to check other websites is working in same browser or not. Also we can check website is working in another browser or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First needs to turn on bluetooth speaker. Then go to mobile setting and turn on mobile bluetooth. After that click on search available device and click on bluetooth speaker name, enter code if it ask then speaker will connect with mobile.
What according to you makes you a good candidate for customer service or technical support job? | As per me, I can work in any hard and pressure situation. I have always done my delivery on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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