Subject: Tech Support Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 02:38:19 -0400

| | Tech Support Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (+91) 9871554558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | inops it solution | Network engineer | 15 august2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the internet connectivity on my laptop

second i will try to restart my laptop
Third i will delete cookies and clear browsing history
Then again i will try to open a web browser and try to open URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turn on Bluetooth speaker
*Turn on Bluetooth on my mobile phone
*pairing Bluetooth device with my mobile

What according to you makes you a good candidate for customer service or technical support job?

* Listen customer problem very carefully
* Understan his/her proble

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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