Subject: Tech Support Candidate - Akash Devan
From: Akash Devan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 02:34:26 -0400

| | Tech Support Test

Name | Akash Devan
E-mail | [email-masked]
Phone Number | (+91) 9176680441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kochi,Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flavien International | NOC Engineer | Currently Working | 20K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First will check the internet connectivity.
2)Will reload the webpage.
3)Will close and open the webpage.
4) Will clear cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on bluetooth in both speaker and the phone.
2)Will search for the bluetooth device of the speaker in the phone.
3)Will the pair the bluetooth of speaker to the phone.
4) Will start enjoying the music now.

What according to you makes you a good candidate for customer service or technical support job?

1) Good Communication Skills
2) Good Listening Skills
3) Problem Solving Skills
4) Good Technical Skills
5) Good customer supporting skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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