Subject: Tech Support Candidate - Rakesh Chowdhary
From: Rakesh Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 23:28:46 -0400

Tech Support
Test

Name

Rakesh
Chowdhary

E-mail

[email-masked]

Phone Number

(91232) 94716

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Oyo

Sr support

June 2020

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

That could be the reason for certificate issue or
internet. If the isuue occur due to certificate then we install the certificate
accordingly other wise we ll fix the internet issue, like check through PING,
flushdns, driver update, reset router if other devices not working as
well

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth on the both devices then find
the device through search and paired it

What according to
you makes you a good candidate for customer service or technical support
job?

Technical support job

On a scale of 1 - 5
please rate your fluency in spoken English

4