Subject: Tech Support Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 13:24:22 -0400

| | Tech Support Test

Name | Raghwendra Pratap Singh
E-mail | [email-masked]
Phone Number | (201301) 7019938694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
VoIP
Network, Router, Configuration, DHCP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Henry Harvin Education | Customer Support Executive | 16 | 18000
Previous Employer 1 | TechMahindra | Customer Support Executive | 6 Nov | 13700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet Connection first.

Open a new tab and check to see if you can load another website like google.com.
If not open then

Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

Will have to clear cache & cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the both device Bluetooth
Search Bluetooth speaker in mobile phone.
After search click on the Bluetooth speaker name then pair the both devices then wait till the devices not paired.
After paired the both devices connected.

What according to you makes you a good candidate for customer service or technical support job?

I have a active listening skills.
I have patience.
I have multitasking skills.
I have quick problem skills.
I have multitasking qualities.
I have 2 year experience in customer service department.
I have technical knowledge because my educational background is technical.
I have done CCNA and MCSA in this current month.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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