Subject: Tech Support Candidate - Abhishek Gahlot
From: Abhishek Gahlot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 07:13:29 -0400

| | Tech Support Test

Name | Abhishek Gahlot
E-mail | [email-masked]
Phone Number | (91) 9582782300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Sector 16 B, New Delhi - 110078
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Provide appropriate Quote as per company requirement.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | On Demand Agility Software Pvt Ltd | Desktop Support Engineer | 31 March 2021 | 27641
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps by which we resolve this issue.

1. Check what error message occurred :
1.1 403 means you are not authorised to view this page.
1.2 404 means the page you are trying to access is no longer exist.
1.3 405 means server Error (There's a problem with the server that host this website.)

2. Check network connection by 3 different ways
2.1 Disable wifi settings & enable after 2 minutes/ unplug rj46
connector & again plug in after few seconds.
2.2 If manual check is perfectly fine then press window + R in your keyboard type CMD then press enter. Then type Ping 127.0.0.1- t in CMD by this command we analyse our eathernet port is working properly or not.

3. Check you are only person who face this issue or not.
If you are only person please restart your machine again because sometimes small technical error already resolve after restart.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps by which we connect bluetooth speaker with my device.
1. Make sure both device bluetooth is on.
2. Check speaker bluetooth visible or not.
3. Open bluetooth settings in phone. Select speaker name and pair both device.

Now you are connected.

What according to you makes you a good candidate for customer service or technical support job? | According to my past experience. I have 2 year BPO experience & 2 year Technical experience. I use both my experience in resolving issues politely. Many IT guys  didn't know how to handle situation when senior is frustrated or angry because of technical issue, but I assure you I work as a Senior Executive in Punjab National Bank Headquarter. PNB bank is 2nd largest bank in india. I know how to calm down any person in an issue and also know how to resolve technical issue quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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