Subject: Tech Support Candidate - Shubham kumar Rai
From: Shubham kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 06:54:01 -0400

Tech Support
Test

Name

Shubham
kumar Rai

E-mail

[email-masked]

Phone Number

(+91) 7217849390

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gazipur village
delhi-110096

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bsnl

JE trainee

Till now

18000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Basically it is networking issue. So that's why
we have to reopen browser. Then your website will be open. If still did not open
then then go to your computer network section and open ethernet shortcut and
click on automatically. And after that refresh your window and again open it.
Definitely your problem will solved.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Open
your bluetooth in your mobile. And you have to also open the device buletooth
.

2. Then search bluetooth device name in your mobile.

3.when it is founded.

4.then click on it.

5. Your device will be click with molibe by bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

Our behave should be politely for our customers. And we should
solve customers problem as soon as possible.Never arguments with
customers.

On a scale of 1 - 5 please rate your fluency in
spoken English

3