Subject: Tech Support Candidate - Amit Joshi
From: Amit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 06:27:42 -0400

| | Tech Support Test

Name | Amit Joshi
E-mail | [email-masked]
Phone Number | (91) 9001567456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asterix infosoft | sr tech sales exe | Nov 15th 2020 | 38000
Previous Employer 1 | Teleperformance | tech supp exe | March 2014 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page & check is the computer connected to the internet or not. If yes,
2. Open a new tab and check to see if you can load another website .
2.Launch another browser, and try to open the site you were having problems with.
3.Try clearing cookies & cache in settings option. If not works.
4. Check for the error message.
5. Check the proxy. If everything works fine.
6. Wait for some time it will open. Might have issue in the website.
7. Reset is the last option & have to inform that cx will lost the settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device.
4.If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.
6. You will get the notification that the device is successfully connected.

What according to you makes you a good candidate for customer service or technical support job?

The candidate is willing to go the extra mile for customers.
The candidate has the ability to look at a problem from many perspectives.
The candidate can work with others to develop a new solution or fix.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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