Subject: Tech Support Candidate - Aman Kaushik
From: Aman Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 06:26:32 -0400

| | Tech Support Test

Name | Aman Kaushik
E-mail | [email-masked]
Phone Number | (91) 9711077311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solution Pvt Ltd | Remote desktop support | August 13, 2021 | 20900
Previous Employer 1 | Verna Hr & Infra | System administrator | May 2, 2020 | 18000
Previous Employer 2 | Nityo infotech | Desktop support | July 18, 2019 | 9200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Read the error and try to understand the issue
2) Check Internet Connectivity
3) Check that website is working on another browser
4) check that website is down for everybody or just me.
5) Clear Cache and temp files of browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in both devices like phone and speaker
Turn discoverable option on in phone as well
Wait till phone find bluetooth device name
Once device name find than pair the phone with the speaker

What according to you makes you a good candidate for customer service or technical support job?

1) Good listener
2) Being Tech Savvy
3) Ability to do multitasking
4) Intelligence
5) Attentiveness

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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