Subject: Tech Support Candidate - Prashant kumar
From: Prashant kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 16:41:43 -0400

| | Tech Support Test

Name | Prashant kumar
E-mail | [email-masked]
Phone Number | (91) 9350810622
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | oracle pl/sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT SOLUTIONS | Process associate | | 25000
Previous Employer 1 | TCS | System engineer | feb -2016 | 34000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Ask the customer to tell the error message.
Lets assume the error is due to antivirus blocking the site.
2. Just below the error message there wil be a link to "continue to the site".
3. Click on the link.
4. window will pop up stating "The site poses a threat. Do you still want to continue? " . Click agree/yes and proceed.
5. Website will open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen
2. Touch and Bluetooth icon.
3. Tap pair new device.
4. Tap the name of bluetooth device you want to pair.
5. If any instructions pops up follow it. It will connect.

What according to you makes you a good candidate for customer service or technical support job? | I always try to solve problems and I am pretty good at understanding the problem. I am also a good listener which helps me to understand the problem...
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |