Subject: Trainer Candidate - Joseph Khan
From: Joseph Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 15:23:32 -0400

Tech Support
Test

Name

Joseph
Khan

E-mail

[email-masked]

Phone Number

(0124) 9899251147

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaom

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Genpact

Assistant manager

30/04/2016

50000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

As an
assistant manager I was the FLM for the team. One assignment of mine was to
train new joinees and to take refreshers of low performance agents. I also had
to articulate new ways and types of trainings to improve work on the
floor.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

As an FLM our most difficult situations where
always controlling attrition. But our training skills helped us many times to
overcome these kind of situations, we were trained how to talk to the agent,how
to change their mind,how to give or show opportunities so that the agent would
rethink of putting down his papers.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The difference between good customer service and
great customer service is that in the first one we are only keeping the customer
satisfied but in great customer service we are keeping them satisfied also
keeping them loyal.

What according to you makes you a
good candidate for this position?

I am well versed with all the
rules and regulations of an FLM.

I have four years of experience as an assistant manager,two years as an MT,two
years as a PD.

I achieved many accolades in my town halls,I have received many awards for best
FLM on the floor

On a scale of 1 - 5 please rate your
fluency in spoken English

5