Subject: Tech Support Candidate - Priya Paliwal
From: Priya Paliwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 09:23:00 -0400

Tech Support
Test

Name

Priya
Paliwal

E-mail

[email-masked]

Phone Number

(+91) 8368400329

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Sr. technical support

currently working

43k(including
incentives)

Previous Employer 1

One view hr

Sr. content
writer

April 2020

25K

Previous Employer 2

Concentrix Daksh

Sr.
practitioner

Sept 2018

38k

In your past
experience you have (select all that applies)

Interacted
with customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First clear the caches, cookies, and browser
history and then, closed the browser. After that, open a new tab in the
browser.

Still not working, then check for blocked websites on the browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn on the Bluetooth speaker then turn on the Bluetooth
feature on the mobile phone as well then touch on the Bluetooth speaker name on
the mobile phone to connect.

What according to you makes you a
good candidate for customer service or technical support job?

Great customer skills

Leadership skill

Ownership quality to resolve the issue

I can work as a team and be an individual player as well.

On a scale of 1 - 5 please rate your fluency in
spoken English

4