Subject: Tech Support Candidate - MANISH SINGH
From: MANISH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 07:53:55 -0400

| | Tech Support Test

Name | MANISH SINGH
E-mail | [email-masked]
Phone Number | (+91) 8826024672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | badarpur border new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | franchise india holdings | it manager | 26 may-2020 | 50 k p.m
Previous Employer 1 | atari informatics ltd | it manager | 15 march-2020 | 45 k p.m
Previous Employer 2 | HSPS TEXTILE | SR.System administrator | 6 sep-2011 | 14k p.m

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1stly i will check the network connectivity its working properly or not..

after then we will check the internet connection using ping the gateway of operator.. if still not resolve

after then we will check the browser then fix the issue..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1stly power on the Bluetooth device,
after then open the Bluetooth of mobile phone,
then pair the one device to another for connecting..

What according to you makes you a good candidate for customer service or technical support job?

there are many things to make a good candidate for customer service

1. problem solving
2. politeness
3. Clear communication
4. make satisfy to customer
5. Creativity and resourceful

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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