Subject: Tech Support Candidate - Nisha Mishra
From: Nisha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 07:50:12 -0400

| | Tech Support Test

Name | Nisha Mishra
E-mail | [email-masked]
Phone Number | (91) 7840864688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Application

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Associate | 1 October | 25k
Previous Employer 1 | NA | NA | NA | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will try on different browser.  If that do not work. Try to clear cookie and cache. If that did not work .We  will check whether the link is blocked by company or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings- select blutooth option - search the name of the blutooth or can select search new connection then select the one which needs to be connected.
What according to you makes you a good candidate for customer service or technical support job? | I have 2 year of experience in technical support L1 team where we have learnt about basic troubleshooting.  I have worked on chat and incident as well. We usually deal with US and UK client .  I have also got promotion recently on the basics of my work and the interview to RDS team which remote desktop support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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