Subject: Tech Support Candidate - Prabhat Upadhyay
From: Prabhat Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 07:46:05 -0400

Tech Support
Test

Name

Prabhat
Upadhyay

E-mail

[email-masked]

Phone Number

(+91) 9582065071

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Sparv Strategic Management Pvt
Ltd

Admin Manager

Aug-2020

15000

Previous
Employer 2

Sparv Trading India OPC Pvt Ltd

Administrative
Officer0

Aug-2020

10000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I'll
check internet connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open
Bluetooth from Both side

Select Bluetooth Name

Pair Device

Confirm.

What according to you makes you a good candidate
for customer service or technical support job?

Have an
experience of 2+ year in IT field.

I'm good problem solver.

Knowledge in Hardware, Operating system, Networking.

On a scale of 1 - 5
please rate your fluency in spoken English

4