Subject: Tech Support Candidate - Vinay Sharma
From: Vinay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 07:38:37 -0400

| | Tech Support Test

Name | Vinay Sharma
E-mail | [email-masked]
Phone Number | (91) 6350006764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Soft | Senior executive | Currently working | 33000
Previous Employer 1 | Charu Papers | Senior executive | July 2020 | 32000
Previous Employer 2 | Genpact India | SME | July 2019 | 41000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check if Internet connection is working or not.
2.If not working check the cable connection if light is blinking or not.
3. Unplug and plug cable ince.
4. Check in internet property if its still working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the bluetooth option
2. Search for available devices.
3. Select the desired Bluetooth devise.
4. Pair the connection.
5. Use the device.

What according to you makes you a good candidate for customer service or technical support job? | I am a good learner and key team player, I have command over my English and handle the situation without getting frustrated.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |