Subject: Tech Support Candidate - Asheesh Kumar
From: Asheesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 07:33:38 -0400

| | Tech Support Test

Name | Asheesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999362371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exl | Sr. associate | 30th july | 24000
Previous Employer 2 | Wipro | Sr. Associate | 7 Nov 2012 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I'll ask the person to delete cookies, caches then would ask to close the tab and open it again also pop settings required to check...later it should work but it doesn't then would suggest him restart his system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and make sure that bluetooth is on of your mobile phone later I'll ask him to search for new bluetooth device in his phone then pairing will be done
What according to you makes you a good candidate for customer service or technical support job? | Listening.. until I wouldn't listen my customer it will be hard to provide a resolution.. afterwards acknowledgment ..make sure we talk politely n should sympathies as per the situation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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