Subject: FW: Tech Support Candidate - Meenakshi Dogra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 9 Aug 2021 11:26:41 +0000

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From: Meenakshi Dogra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 7 August 2021 at 12:48 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Meenakshi Dogra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Meenakshi Dogra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9086312581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      JAMMU
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technology  Analyst 8 September     18000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first check what error states, is it something related to internet or something else.
If it is related to my internet then I will try to fix internet connectivity with laptop.
On other hand, if I find there is some maintenance ongoing on the page , it must be mentioned within error until what time.
In that case, the person can wait and can try after maintenance time.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First step is to turn on Bluetooth on your mobile phone.
Second step is to turn on the Bluetooth device.
Third step is to open Bluetooth connectivity settings in your mobile phone, you will find an option pairing new device or search and pair new device, then go for it.
After search your mobile phone will automatically detect your Bluetooth device, select the name of Bluetooth device and it will get connected to your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I find myself best since I can work and adapt new learning and accordingly can implement whenever needed.
On a scale of 1 - 5 please rate your fluency in spoken English  4