Subject: FW: Tech Support Candidate - Shreyansh pathak Shreyansh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 9 Aug 2021 11:11:37 +0000

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From: Shreyansh pathak Shreyansh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 8 August 2021 at 11:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shreyansh pathak Shreyansh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shreyansh pathak Shreyansh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8839888636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Jabalpur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
POS, TC devices, Scanner
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Intersoft data labs     Technical support engineer      1 sept  37000
Previous Employer 1     Teleperformance Technical support engineer      30th dec        22000
Previous Employer 2     Pie Infocom     MATLAB developer        18 sept 15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As I'm not able to access a website in a browser i can go with below mentioned steps :

Check the internet connectivity.
Checked blocked cookies.
Third party access and browser settings.
Check if your system is on a proxy.
Check with another browser.
Check with rebooting the system.
Check with accessing other websites on both browsers.
There can be a possibility that the website server is down.

Please consider my answers as best of my knowledge as of now.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on mobile Bluetooth.
Switch speaker to BT mode.
Search for that device in your mobile phone.
Upon getting the device in list pair and allow that device.
Check with playing music.

In case it's not getting connected.
Check rebooting the device and try to connect with other mobile phones.
What according to you makes you a good candidate for customer service or technical support job? Considering my previous and consistent experience in field makes me a suitable candidate as I have worked on different product and process as technical analyst.
On a scale of 1 - 5 please rate your fluency in spoken English  4