Subject: Tech Support Candidate - Ajay Yadav
From: Ajay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Aug 2021 08:44:39 -0400

Tech Support
Test

Name

Ajay
Yadav

E-mail

[email-masked]

Phone Number

(91) 9810533673

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sonet Microsystems Pvt Ltd

Functional Consultant

14 April
2021

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First of all, I will check Internet
connectivity

2. If there is no issue with Internet Connectivity. Then I will Check URL is
properly Entered or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the Bluetooth Speaker and Bluetooth
of Mobile Phone

2. Then go to Nearby Bluetooth Device Section.

3. Then I will connect Bluetooth Device using Pair Key.

4. Then Bluetooth Device Connected

What according to
you makes you a good candidate for customer service or technical support
job?

1. Understandability of Customer Issues and Requirements.

2. Interaction with Customer

3. Have Logical and Satisfactory Answer to the Customer

On a
scale of 1 - 5 please rate your fluency in spoken English

4