Subject: Tech Support Candidate - Nitesh Pasi
From: Nitesh Pasi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Aug 2021 00:50:40 -0400

| | Tech Support Test

Name | Nitesh Pasi
E-mail | [email-masked]
Phone Number | (+91) 9827747953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | jabalpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP
CEH

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | star solutions | system engineer | working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check internet working or not, then i will check ping on command prompt, if there is any problem then i will restart my router other wise will co ordinate with isp about my friend internet problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open bluetooth setting in phone turn the on bluetooth both device , search correct device and connect it with pairing pharapals
What according to you makes you a good candidate for customer service or technical support job? | i am very hard working person towards my designation wether its customers service or any other service i am very humble and cooperative person to take care of situation with care in customer service , not every customer is same so i have to serve them what thay need accordingly there.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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